rss_2.0Management FeedSciendo RSS Feed for Management 's Cover model for managing the security of maritime critical infrastructure under the conditions of the fourth industrial revolution<abstract> <title style='display:none'>Summary</title> <p>The primary objective of the author of this paper is to propose a preliminary and theoretical model of security management of maritime critical infrastructure under the conditions of the fourth industrial revolution. The proposed model in the definition is to be comprehensive in terms of shaping information security management. The article is also an attempt to capture the main threats in the sphere of information security management during the management of critical infrastructure. In addition, the author‘s intention is to provoke/open a discussion on this topic, because as is evident from numerous scientific studies, the awareness of the negative consequences of progress is essential to take correct actions to minimize their impact.</p> </abstract>ARTICLE2022-09-12T00:00:00.000+00:00Internationalization and Quality Assurance in Higher Education<abstract> <title style='display:none'>Abstract</title> <p>Internationalization is an inevitable phenomenon among all contemporary higher education institutions (HEIs) in a globalizing world. It is the driving force for development and progress. In course of the last 30 years, it became an inevitable element of HE management. However, it carries along a number of risks, pitfalls, and organizational challenges. To hedge those, quality assurance (QA) is called to the stage. HEIs therefore need not only to search for chances but also to increase the advancement of methods to safeguard the quality of education and research. It is for this reason that a discussion on the mutual evolution and impact of internationalization and QA is required, and this is the aim of this article to combine the issues dialectically. There are tools and institutions within the internationally and nationally developed QA concepts that have the potential and aim to secure the benefits of internationalization.</p> </abstract>ARTICLE2022-09-12T00:00:00.000+00:00Is short term debt maturity linked to real earning management?<abstract> <title style='display:none'>Summary</title> <p>This paper explores the association between the maturity of short-term debt and real earnings management in the context of an emerging market. We use a panel dataset of listed firms in Vietnam over the period from 2009 to 2017 and employ conventional methods for panel data analysis. Our work contributes by documenting a non-linear relationship between short-term debt maturity and manipulation of earnings. In particular, businesses prefer to refrain from manipulating earnings at low short-term debt maturity levels but are likely to manage them at higher short-term debt maturity levels. Under a battery of robustness evaluations, this result remains unchanged. This means that investors/lenders of firms should be vigilant with the information recorded on financial statements because managers can manage corporate earnings, especially at high short-term debt levels.</p> </abstract>ARTICLE2022-09-08T00:00:00.000+00:00Gender Differences in the Impact of Worklife on Executives’ Psychological Health<abstract> <title style='display:none'>Summary</title> <p><bold>The Impact of Worklife on Executives’ Psychological Health Purpose:</bold> This is the first scientific research studying the impact of worklife factors on executives’ psychological health by gender. The study has a particular focus on the factors of ‘Community’ and ‘Work-life balance’.</p> <p><bold>Design:</bold> Survey data were collected from N=481 senior executives to measure seven worklife factors and psychological health. Standardized regression analysis was performed for each worklife in a regression model predicting psychological health by gender.</p> <p><bold>Findings:</bold> Results showed significant differences between female and male senior executives in the profiles of seven worklife factors in terms of their relationship with psychological health. ‘Work-life balance’ was the strongest predictor of female executives’ psychological health, ‘Values’ for male executives’ psychological health. ‘Community’ showed similar levels of association for both women and men.</p> <p><bold>Originality/value:</bold> This research addresses the literature gap of large-scale, quantitative investigations into the psychology of senior executives. The results can be applied as a guide for organizational design, executive training and development programs accounting for differences by gender.</p> </abstract>ARTICLE2022-08-08T00:00:00.000+00:00Efficiency of project management in higher education establishments on the example of Gdynia Maritime University<abstract> <title style='display:none'>Summary</title> <p>Project management is sufficiently described in the source literature. However, numerous published scientific works refer mainly to examples of good practice in project management in business entities, and unfortunately higher education establishments (HEE) are marginally analysed. Therefore, the analyses defined in study aim to evaluate the performance indicators of project management in universities, on the example of Gdynia Maritime University. In the studies the research in action method was applied as well as the technique of direct interview with project or department managers involved in the project implementation. The analyses covered selected projects that were implemented at the University between 2017 and 2021. Moreover, research questions were formulated, i.e., 1) Which indicators are used to assess the efficiency of project management at HEE?, 2) Does the surveyed HEE analyse the project management efficiency assessment? In order to conduct the study, the Author’s indicators were proposed to assess the efficiency of process management during the implementation of projects in HEE and these were applied in the analysis presented in this article. It was found that the surveyed university does not apply indicators to assess the efficiency of project management. Whereas the usefulness of indicators proposed by the Authors to study the efficiency of project management was confirmed by calculations performed. On these grounds, the Authors recommend the University authorities should consider implementing these indicators.</p> </abstract>ARTICLE2022-08-08T00:00:00.000+00:00Analyzing an Unconventional Success Story Chick-fil-A Fast Food Restaurants in the USA<abstract> <title style='display:none'>Summary</title> <p>The U.S. fast-food chain Chick-fil-A, Inc. has prospered financially and scored multiple rankings at or near the top of its industry by using unconventional management practices, including some that appear to be drawbacks. This paper attempts what previous academic research has not: a thorough analysis of Chick-fil-A’s practices and policies, looking at how they might function as “success factors” and how the company has turned apparent disadvantages into advantages. The practices and policies include an unusual approach to franchising, a limited menu, private ownership, absence of global expansion, a distinctive focus on customer service and employee relations, and an explicitly Christian corporate culture. Chick-fil-A’s success, with a business model that does not fit the mold of other fast-food chains, makes the company a promising subject for further research by anyone wishing to study unconventional forms of differentiation for competitive advantage.</p> </abstract>ARTICLE2022-07-28T00:00:00.000+00:00Human resources quality improvement from the perspective of Kaizen practices<abstract> <title style='display:none'>Abstract</title> <p>Kaizen has long been known as an improvement philosophy that starts with small frequent changes to make larger changes in production. These changes come from the ideas and creative thinking of employees to ensure that the production conditions and processes are continuously improved. However, Kaizen not only helps motivate employees to think creatively with effective methods and skills, but it also helps them develop their capabilities, personality, and good work habits. The purpose of this paper is to show a new approach to human resources quality improvement through the Kaizen philosophy as a sustainable and active strategy to improve work performance. With analytical research on the relationship between Kaizen implementation, human resources quality improvement, and production efficiency and exploratory research on particular cases in manufacturing enterprises in Vietnam, the authors point out changes in production efficiency and human capacity before and after implementing improvement (Kaizen) projects. The paper finds significant changes of employee capability (Kaizen practitioners) after evaluating the human resource development process on the basis of six indicators of two groups (namely capacity development, personality development) and a set of criteria using a 5-point scale. In addition, the paper proposes a PDCA based framework with 12 contents corresponding to stages of the human resource development. This paper extends theories related to Lean Manufacturing or Kaizen, highlighting how philosophy of Kaizen has hard and soft impacts on the improvement of performance and human resources.</p> </abstract>ARTICLE2022-07-20T00:00:00.000+00:00Sharing and connecting information in the context of the Covid-19 pandemic and training skills for employees to meet the needs of businesses in digital transformation<abstract> <title style='display:none'>Abstract</title> <p>In the context of the strong outbreak of the Covid-19 pandemic leading to increasing social distancing, it is difficult for businesses to access the labor market. Therefore, it is necessary to create a connection channel between the employer and the labor supplier. That helps to adapt to the context of the Covid-19 pandemic, while also taking advantage of the achievements from the Industrial Revolution 4.0. The development of a training model that connects human resource trainers with human resource users who are businesses is considered an important requirement in the context of the Covid-19 pandemic. The university-enterprise model demonstrates active cooperation and has a profound impact on teaching and scientific research activities in universities. Since then, constantly improving the quality of training to create labor products that meet the rigorous needs of enterprises. This study uses exploratory factor analysis methods to screen observations to analyze, evaluate and draw conclusions about the formation of a university-enterprise linkage model. Thereby helping to create a bridge in cooperation between universities and businesses. On that basis, propose solutions to promote cooperation between universities and businesses in the current Vietnamese conditions, contributing to creating high-quality labor for society, meeting the needs of digital businesses.</p> </abstract>ARTICLE2022-07-14T00:00:00.000+00:00The Impact of Social Media Sites on Developing Consistently among Students to Achieve Responsible Behaviour: A Field Study for Students of Northern Border University<abstract> <title style='display:none'>Summary</title> <p>The aim of this study was to determine the influence of social media on students’ awareness of responsible behaviour during the COVID-19 pandemic. The field study was carried out with a sample of 726 students from Northern Border University. Data were collected from electronically retrieved questionnaires via various communication channels and analysed using hierarchical linear regression. The study found a relationship between the use of social media sites and awareness among students, affected by age differences. With the emergence of the COVID-19 pandemic, universities face the challenge of ensuring precautionary guidelines to prevent the virus are followed while educating their students, and social media plays a significant role in disseminating this information. Therefore, studying how social media helps develop students’ awareness can contribute to addressing some of the problems faced by decisionmakers in Saudi universities.</p> </abstract>ARTICLE2022-07-14T00:00:00.000+00:00Are regional airports economic effectiveness-oriented? Evidence from Poland<abstract> <title style='display:none'>Summary</title> <p>Striving for a satisfactory level of effectiveness, managers must take actions aimed at achieving the set objectives and at reacting flexibly to changes that take place in the environment. They can do it by referring to the concept of dynamic capabilities that draw attention to a specific category of competences. Assuming that dynamic capabilities can be developed in any type of organisation, the article attempts to answer the question about the reasons for the differences in economic effectiveness of 13 Polish regional airports and 458 private enterprises. The results suggest that the category of economic effectiveness is important not only for private enterprises but also for regional airports. The findings reveal that the development of dynamic capabilities is conditioned not only by the period of the enterprise’s existence but also by the context of its operation, primarily the industry context.</p> </abstract>ARTICLE2022-07-14T00:00:00.000+00:00Sustainable Supply Chain Finances implementation model and Artificial Intelligence for innovative omnichannel logistics<abstract> <title style='display:none'>Summary</title> <p>Whilst there is significant research on supply chain finance, there is little information about its application to the omnichannel logistics. Hence, the primary adopted goal is to identify the ways of supporting the implementation and development of SSCM with use of Artificial Intelligence and developed SSCF implementation model. Potential paths to improve supply chain’s sustainability based on SSCF and AI are presented on the example of two internationally operating companies from the clothing industry using omnichannel. An exploratory case study has been conducted. Three methods were used to gather data: document/reports analysis, direct and participative observation and unstructured interviews. By implementing AI, supply chain leaders can more easily improve all key dimensions of sustainability, especially in the strategic field, based on strengthening partnership and cooperation with suppliers offering value-added materials that guarantee a competitive advantage. The paper contributes to the limited existing literature on SSCF and AI and disseminates this information to provide impetus, guidance and support toward increasing the productivity, efficiency, consistency and quality of service.</p> </abstract>ARTICLE2022-04-18T00:00:00.000+00:00Human capital, digital transformation, and firm performance of startups in Vietnam<abstract> <title style='display:none'>Abstract</title> <p>Based on social capital theory, the study explained the digital transformation process of startups in Vietnam. The primary object of this study is to examine the relationship between human capital, digital transformation, and firm performance of startups in Vietnam. The study applied Partial Least Squares Structural Model (PLS-SEM) with a sample size of 230 managers. The results demonstrated the positive relationships between human capital, digital transformation, and firm performance. The study explored digital transformation as a mediation mechanism between human capital and firm performance. The results provided some managerial implications for managers to focus on improving human capital in order to promote digital transfo<bold>rmation and firm performance. This is an important strategy to help startups escape the crisis of Covid</bold>-19 pandemic. Finally, the study presented some limitations and directions for further research.</p> </abstract>ARTICLE2022-04-18T00:00:00.000+00:00Influence of the organizational structure of Polish passenger railways on the process of communication with customers<abstract><title style='display:none'>Summary</title><p>The aim of the article is to show the influence of the complicated organizational structure of Polish railways on the process of communication with customers. A thesis was formulated that one of the significant problems significantly contributing to the low popularity of rail services compared to other countries and the poor image of Polish railways are deficiencies in communication with customers resulting from an extremely complicated and incomprehensible organizational structure for customers. The theoretical part presents the contemporary understanding of organizational structure. On the other hand, the empirical part shows, based on the analysis of secondary sources, communication problems resulting from imperfect relations between individual entities manifested in the duplication of activities and undertaking projects that are assessed by clients as chaotic and inconsistent. The results of the research can be used by Polish railways to reorganize their organizational structures towards improving communication with customers.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00Impacts of Sales Expense and Administrative Cost Stickiness on Earnings Management – Empirical Evidence from Vietnam<abstract><title style='display:none'>Abstract</title><p>This study aims to examine effects of sales cost stickiness and administrative cost stickiness on earnings management level. Next, the authors explore whether financial leverage, company size audit firm type and operating cash flow affect the earnings management level of Vietnamese stock exchanges listed companies. The research sample consists of 249 observations (83 companies excluding companies in the banking, finance and insurance sectors) taken from two Vietnamese stock exchanges, HNX and HOSE. For data analysis we use feasible generalized least square regression method. The research results find that sales expense stickiness and administrative cost stickiness, included in the model, have an impact on earnings management level. Sales cost stickiness has a positive impact, while administrative cost stickiness has an impact (negative) on earnings management level. Besides, operating cash flow has an impact on earnings management level, while company size, financial leverage and audit firm type found out with no effect on earnings management level. The results of the study contribute to helping investors, creditors or others have a more comprehensive view of profits and business results of companies so that they will be able to make rational decisions.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00Behavioral intention and continued adoption of Facebook: An exploratory study of graduate students in Bangladesh during the Covid-19 pandemic<abstract><title style='display:none'>Summary</title><p>Behavioral intention and continued adoption of Facebook: An exploratory study of graduate students in Bangladesh during the Covid-19 pandemic</p><p>This study is designed to find out the fundamental reasons for students’ social media adoption during the Covid 19 epidemic in Bangladesh. The research object is to build a perceptual picture of the factors that will encourage and impact Facebook’s continued acceptance during this crisis. The sample was taken from 400 students from different universities in Bangladesh. Nine indicators (Trust, Perceived Usefulness, Privacy, Perceived Ease of Use, Subjective Norms, Educational Compatibility, Behavioral Intention, Personal Needs, and Continued Facebook Adoption) were used to experiment. The study results show that the fit indices of measurement model (fit <italic>/df</italic> = 1.436; <italic>GFI</italic> = 0.958; <italic>AGFI</italic> = 0.960; <italic>NFI</italic> = 0.947; <italic>CFI</italic> = 0.977; <italic>TLI</italic> = 0.978; <italic>SRMR</italic> = 0.031; <italic>RMSEA</italic> = 0.027; <italic>P-close</italic> = 1.00) are suitable and appropriate within their prescribed ranges. The mean, standard deviation, internal consistency (Cronbach Alpha &gt; 0.7), composite reliability (CR &gt; 0.8), and average variance extracted (AVE &gt; 0.5) of each constructs are well and appropriate their recommended level which determine the designs of validity. The coefficient of all factors like Trust (0.29), Perceived Usefulness (0.19), Privacy (0.17), Perceived Ease of Use (0.26), Educational Compatibility (0.13), Behavioral Intention (0.45), Personal Needs (0.16), except subjective norms (0.01) have a meaningful and positive effect on the behavioral intention of Facebook that satisfactorily affects continued adoption behavior during covid-19. These observations illustrate the scientific rationale and views relevant to emerging economies like Bangladesh in the context of social media. Several implications have been presented based on the results.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00Asymmetry Relationship between Economic Growth and Unemployment Rates in the Arab countries: Application of the OKUN Law during 1960-2017<abstract><title style='display:none'>Summary</title><p>A well-known macroeconomic relationship is called the OKUN Law, which states that the negative correlation between unemployment rates and raw domestic output can be determined. This study will focus on the theoretical framework for developing models of the relationship between economic growth and unemployment rates. This study contributes to the existing literature by estimate Okun’s law for Arab economies during the period 1960–2017. The results of this study indicate that Okun’s coefficient is valid for the case of Arab countries in the different version, when unemployment rates reach the threshold and are between 6.35 and 7.933, in which the impact of the GDP on unemployment rates is negative and significant, with a significant level of 1 per cent. As for outside the threshold, i.e. less than 6.35 and more significant than 7.933, this effect is negative, but it is not significant.</p><p>Moreover, the decision-makers in Arab countries seek to raise economic growth rates to address unemployment. This investigation provides original empirical evidence on the association between unemployment and economic growth within Arab countries. The current international literature lacks empirical evidence on the relationship between variables of this study for Arab countries as a whole.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00The state of functioning transport, freight forwarding and logistics companies and their responses to the pandemic crisis<abstract><title style='display:none'>Summary</title><p>The article attempts to present, on the basis of the existing survey research (questionnaires and interviews), subject literature, internet data as well as personal experiences and observations of the author (an employee of an international transport and logistics company), the general data regarding the influence of the COVID-19 pandemic on the functioning of transport, freight forwarding and logistics companies (referred to as TFL companies) and, additionally, the responses of these companies to the pandemic crisis. The choice of this subject was made on the general assumption that the influence of the coronavirus pandemic on the functioning of TFL companies has not been uniform. And although, unquestionably, its most perceptible, negative and destructive force predominates, the existence of a positive impact, as a factor that accelerates and revives company development, is not impossible.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00Factors determining the development of SMEs in Poland in 2015-2020<abstract><title style='display:none'>Summary</title><p>The main objective of the article is an attempt to identify factors/determinants conditioning the development of enterprises in Poland in recent years. The author will also try to indicate the dominant behaviours related to the notion of entrepreneurship among the owners of the enterprises under study. In addition to the literature analysis, the author chosea survey in the form ofa structured interview with business owners as another research method - the survey was carried out in 2015 and 2017 and in 2019/2020 in 200 purposively selected enterprises from the SME sector, which are based in Poland and were established in the last 5 years. After the analysis of the literature and the results of the conducted survey, obviously bearing in mind its pilot character, the author clarified the names of the selected indicators/determinants and expanded their list by those he considered useful from the point of view of the general purpose of the survey - 9 indicators/determinants. In the author’s opinion, the developed indicators/determinants make it possible to assess the level of enterprise development (direction and pace of changes) depending on selected factors of the local and institutional environment, internal factors, the level of achieved financial results, sources of financing.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00Formalization of operational management and its impact on the innovativeness of IT companies from Lubuskie Voivodeship<abstract><title style='display:none'>Summary</title><p>In the changing environment, innovation gives organizations a chance to survive and develop. Researchers indicate that successfully implemented innovations are a source of competitive advantage for an organization. In source literature we can find examples of various tools recommended by the authors that increase the probability of innovation success. As some researchers note, the role of these tools has been questioned, which is related to the impact of formalization on innovation. In recent years, researchers have focused their efforts on determining whether formalization improves or deteriorates innovation; however, when analyzing the literature, it can be noticed that the number of studies on innovation and its determinants is significant, while the number of publications on the impact of formalization on organizational innovation is low. In addition, it can be noted that so far, researchers have not come to a consensus regarding the impact of formalization on either organizational results or innovation; therefore, the assumption of the presented work is to fill this gap to some extent. The aim of this article is to present the preliminary results of a broader research project on the relationship between the formalization of operational management and the innovation of IT organizations in Lubuskie Voivodeship.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00Using customer journey mapping to improve public services: A critical analysis of the literature<abstract><title style='display:none'>Abstract</title><p>Providing clients with public services that will meet their needs and expectations requires not only testing their satisfaction. In order to better improve service processes in the context of customer orientation, customer experiences should be identified and taken into account in the process of continuous improvement. A tool that can be used for this purpose is Customer Journey Mapping (CJM). The purpose of this article is to lay the foundations for a better understanding of customer experience mapping in public services, and to identify and evaluate examples of its use in the public sector. The first part of the study characterizes the client and his experience in public services. Then the results of a literature review on the use of CJM in public services are presented. The last part summarizes the results obtained and sets the directions for future research.</p></abstract>ARTICLE2021-12-31T00:00:00.000+00:00en-us-1